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| - Although U.S. Egg is less than a mile from my house I have never eaten there: good riddance!
I called to place an order for pickup and an employee answered the phone. The first word out of her mouth was "What?" and she promptly hung up on me. I understand people make mistakes, but that is NOT the proper way to handle a botched phone call. I should have taken this as a sign, but I decided to call back and place my order. I should have trusted my instinct.
When I walked in I was hardly greeted by the server. She left to check on my order, and another couple for pickup walked in the door. The couple almost took my order that was now sitting on their podium. I was waiting with cash in hand to pay for my food, which at this point had been sitting in front of me for a few minutes; however, the server took the credit card of the customer that walked in after me and disappeared. The manager stood in front of the podium ignoring me. I was very temped to leave the money on the counter so I could take my food and leave. Finally, I was allowed to pay. I let the employee keep the $0.09 cents extra.
As I pulled out of my parking space, the manager (who seemed too distracted to take my money) walked out the door and stopped me to ask "did you order oatmeal?" They apparently don't record orders well, nor do they keep track of names for phone orders.
The food was average, at best. My friend said his Reuben was "okay," and my chicken Philly was bland and dry.
I am glad I have never stopped in before, and I will not be returning. That kind of "customer service" is unacceptable.
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