| rev:text
| - I just used this company to relocate from California, USA to Montreal. The movers arrived at my house in a small pick up truck and said that they would need to move all of my belongings (3 bedroom house plus living, dining and family) to their larger truck. I should have know then not to use them for long haul. We finally convinced them to bring the truck to our house located at the end of a cul de sac with ample parking to accommodate their truck.
From the beginning, I was informed that I could clear our belongings once I arrived in Montreal. Then, I received a call informing me that I needed to clear my belongings a few days later...I was still in the US and said I would need to buy a plane ticket to fly there and back to make this happen. I was informed by their dispatcher that I could just leave my belongings in their container at the airport but would just have to pay a little more. He then informed me to just call him the day before I arrive in Montreal so I can arrange to have my belongings cleared.
I called him the day before and was told they could not clear the goods in time for the scheduled delivery. I had to book a hotel. Not a problem, I just wish they would have communicated the process in advance. When my belongings finally did arrive, they were cramped into a small truck. I asked what happened and was told that they had to move it into a smaller truck because they needed their container. I was never informed of this change by Rick at Montreal Movers.
The delivery team was not very careful when unloading our belongings and boxes marked fragile were set on their sides. Several boxes were crushed. When they unloaded our furniture, most pieces were disassembled and my husband had to assist in putting everything back together. This includes significant pieces such as a Prouve' dining table, Charles by B&B Italia bed frame and mid century modern cabinetry missing legs. Our large, steel framed mirror suffered major damage. It appears they tried to take it apart and in the process, stripped the screws holding it together. We have to try to fix it ourselves using epoxy. If it can't be fixed, it is a loss of $3500.
One of our couches was bowing in the middle and we pointed it out to the delivery team. Upon closer inspection, the aluminum frame had cracked under the weight of placing something heavy on top of the frame. The leather arm of the couch was pealed from the pressure. This is a Diesis by Antonio Citterio couch. It cost $16,000 and was bought only three years ago. When I informed Rick of the damage, he said that it was not covered under their insurance policy and that I could find "similar" couches in Montreal.
Why should I pay for a couch that was almost new when Montreal Movers received it and is now rubbish due to their carelessness? These movers were not inexpensive. We paid over $14,000 USD to have our house moved. I packed everything except the furniture in boxes with bubble wrap and sufficient protection to ensure no damage (only a few plates broke). It is the responsibility of their movers to wrap and protect the furniture and their negligence lead to two significant items being damaged.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)