The night I left before a trip to Italy I ran in and purchased a digital camera (never used one before) at Best Buy. The salesguy was happy I had done my homework before and knew what I wanted.
Since he offered to help me with any problems knowing I had no clue as to how to work a digital, he said read the information and come in if you need help. I did. Next morning I ran in after getting the basics done, but I had some trouble with time/date stamp so what I didn't do they did for me free. Now that is what I call superior service!!! I was so very grateful as I had so little time to figure all this out before my plane left.
I ALWAYS get fantastic service at Best Buy, so I cannot imagine why others would complain at all about their service. It's personal and excellent.
I'm always greeted at the door pleasantly, too, and asked if they can help me.
I love Best Buy!