I'm going to echo what most other reviews have said.
1) Technicians spend less than 2 minutes at house if they don't think you're home. One guy would just drive away and leave a door tag without knocking or ringing the doorbell.
2) Salt system was out of service for months. Had a red light on it indicating that it needed service. Called customer service and they said this was normal. After several complaints and my pool turning green, they agreed that maybe there was a problem.
3) they flat out refuse to work with you on scheduling. I spoke with one of the few good techs that I had I mentioned that Wednesdays work better for me and he said wed. was better for him too. Next time he came he said that his boss said no and that he had to stick to mondays. Called and spoke to the GM who was one of the rudest jerks I've spoken to and he said it didn't matter what I wanted, the routes are determined by a computer and that was that.
4)When I asked about getting the salt system removed (it was here when I moved in) they told me that they owned the entire system including pump and it would cost me over a thousand to get everything working again so I bit the bullet. I finally checked again and they said that the previous person was mistaken. I'm finally getting rid of the service later this week, it was supposed to be this morning. When I set the appt I told them it had to be before 1pm today. Got a call this morning saying that he'd be out after 2 and he got pissed when I told he that wouldn't work.