I will never return here.
As some others have stated their service is horrible. I guess in my situation I cannot even comment on the service because we NEVER got a server!
We arrived and there was already a crowd at the door. No one ever said well it'll be this amount of time or sorry for the wait or would you like a drink from the bar. Just nothing! After waiting nearly 30 mins after our reservation time we were seated. Not before asking 3 different people for help. The second person we asked said "well we close in 30 mins so I don't know what to tell you" WOW! The other two said I'll get someone to help you.
We sat another 15 mins or so before assuming if we got up to get our salad it would be a sign for a server to bring our drinks and other necessities (tongs, signal for gauchos, instructions etc.) The couple with us had never been to this type of restaurant, good thing we were with them! They would have never eaten! My husband managed to flag down the manager and he brought out our drinks. Eventually the gauchos made their way to us despite not having a signal thing. They actually we more help than anyone else. They brought us tongs and a signal thing and tried to get someone to help us. The crazy thing is we were surrounded by tables getting help from more than one server! None the less we ate the food with was pretty damn good. We asked for dessert, they brought us out something else bc they were all out.
At the end of the day, the manager took $5 off our meals and said that's all he could do.
I'll go to Chima from now on.