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  • The experience started with a warm welcome (literally, Vegas summer) by Master Certified Sales and Leasing agent Donald Turner. My wife, son and I immediately connected with Don and he offered his help in a non pressure, gracious manner. He asked the right questions, gave simple advice in an often overwhelming experience. I shared with Don that we were shopping around and visiting other dealers, he made it clear to our family that he wanted to earn our respect and loyalty through the process, not for this sale but for life. A bold statement, but in the end he stayed true to his word and our experience benefitted from interactions with Don. We left after looking at a few models, and a test drive. We visited CarMax (2012 purchase) and Auto Nation Toyota (2016 purchase) because we had good previous purchase experiences. We went out to dinner and discussed our options of vehicles and our overall dealer experience. We decided to return to Lexus of Las Vegas, and even when asking our 22 month old son where we should go, he said "Don" (could be coincidence since his grandfather is also named Don, but we'll never know). When we returned we revisited with Don and met Thomas. Thomas Ng, Sales and Leasing agent helped us get to a great price for our first Lexus. Thomas is also a UNLV grad, so for you alumni out there, give him a chance he worked really hard for us. After we settled on a price we met with Michael Fletcher, who is the "finance guy", sorry Financial Services Manager. Michael wanted to make sure our first Lexus experience ended the same way it started, with a warm welcome and the opportunity to earn our loyalty. He went over further options to consider without any pressure, but rather ways to increase peace of mind with our purchase. We never thought we would be Lexus owners, but we are pleased to have made our first Lexus purchase with Lexus of Las Vegas. When you are looking for your next car, consider Don, Thomas and Michael as part of your experience. They will work for YOU!
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