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  • I'm going to start with the cons: -horrible on the phone. I've noticed that with most auto service centers, they are all pretty horrible on the phone--not speaking clearly, loudly, sounding impatient, not picking up at all, etc. The front desk lady at this location actually hung up on me when she was trying to transfer me to service. I called back telling her what happened and she was angry I said she hung up. Service takes a while to pick up and the person on the line is always so hurried and never waits for you to finish your question. -inflexible hours and hard to schedule. Had no idea dealerships were so popular at every hour...service is booked at all times for weeks so the only slots available are 8am on weekdays. Also, no Sunday hours and closing time is 4pm??? How does anyone schedule anything here? -car passenger seat was a mess after service was done. I guess they were trying to find my registration and threw whatever was in my dashboard compartment on the floor of the vehicle without putting anything back. Rude! -I peeked in the customer lounge and they don't have any snacks or drinks (besides coffee) like the Subaru dealership :( pros: -free shuttle service within 5mi. This came in handy as my work was only 3.5mi away so I got a private ride to and from the dealership. -price is average. I don't have comparison data but my 2007 Civic front brake pads replacement cost about $167. It didn't wow me but didn't scare me either so I take that as an average price. Unless I have a pressing Honda parts specific issue, I will be going elsewhere that isn't so crowded and hard to schedule for tire replacement, oil changes, etc.
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