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| - I came here to get a screw removed from the back right tire of my dad's Jeep and have the tires rotated. A guy came out to my car and I showed him a piece of paper my dad gave me explaining which tire had the screw and what needed to happen. We checked both tires and when the guy didn't see anything in the right tire (it was probably on the bottom?) we checked the left and we both saw something that might have been a screw? but I didn't know what it looked like so I wasn't sure, I was just running an errand for my dad. I said "well he wrote down right tire but I haven't seen it, so if you, with all your tire expertise, think that is a screw then check it out anyways," but I showed him the paper again. "Right tire" it says, "back right tire." The guy assured me they would check both and figure it out. Cool. I went inside and waited, watching them take all the tires off from the windowed lobby.
Even though I told him it was the right tire and showed him a piece of paper where my dad wrote "RIGHT TIRE", (holy SHIT did I mention I had a piece of paper with RIGHT TIRE written on it?) they still wrote down left tire and checked ONLY the left tire. I watched someone else check the tires because they were pretty busy, so I don't think it's 100% the first guys fault, something was clearly lost in translation to the second guy. But of course there wasn't anything in the left tire! God I can barely believe it, it's almost like my dad who owns the car and looks at the tires semi regularly knew that the screw was in the right one after all.
But instead of checking the left tire, finding nothing and, oh, I don't know, TELLING ME ABOUT IT, he just went to himself "hey there was no screw!", put the tires back on, told me nothing and let me leave thinking it was taken care of.
Today my dad discovered the screw was still in his tire! Can you believe it! And him and my mom were both pissed at ME, because I didn't tell the tire shop to remove the screw! because "they're professionals, they wouldn't make that kind of mistake!" Well they did make that mistake! And hey nobody is perfect, I had no idea what the screw looked like I was just running some errands for my dear old dad, I'm not an auto technician that can see a 3 inch screw embedded into a Michelin with my naked eyeball. But instead of telling me "hey we didn't find a screw in your tire, heehaa guess you made a mistake" to which I would say, "sorry dude but there's no fuckin way that's right cuz my father is a perfectionist and could probably feel that screw in his tire like the princess felt the god damn pea under 50 mattresses and you need to check again!" But I never got a chance to say this because
They
Said
Nothing
They said nothing! They let me leave thinking the screw was found, removed, sent to the depths of hell where it belonged, and that the rest of the tires were rotated and everything was peachy. I don't see why it wouldn't cross their minds to mention to me that they didn't find a screw in the tire when it's the main issue I came for. I wasn't hiding from them, I was sitting in the lobby eating their free Dum-Dums and watching them take tires off my dad's car. At least tell me about it to double check? I could have shown them the paper again and been like hey look, it says "RIGHT TIRE", did you check the right tire? No? okay cool, it's the right tire, no big deal! No they just... let me leave... waved goodbye as I drove off into the sunset thinking the tires were screw-free. It's absolutely bizarre to me that this is what happened but whatever.
3 stars because my dad comes there a lot and says there are usually no issues. Just make sure you tattoo which tire you want checked onto the back of their hand.
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