As soon as we walked in we were greeted by a gentleman behind the counter and he offered us water or tea. Super friendly guy he chit chatted with us while we waited. I only waited about five minutes so it wasn't bad at all. Marci did an amazing job with my eyebrows and it was painless. While I was sitting there we chatted about Brazilian bikini waxes. I ended up getting one since I was already there. Marci did that as well and I can honestly say that was the fastest and least painful wax I've ever had. I mean it didn't feel good but it was quick so it wasn't bad. I was super comfortable with her and I only knew her for five minutes. I'm definitely going back every time my eyebrows need some attention! This place deserves two thumbs up. I even drove from the Aliante area to see her that's how good she is.