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  • This company is anything but reliable - not sure how they ever rec'd a 5 star. This is what happened with us. Called HEAVENLY AIR 702-565-3042 on Sat. 3/18, and Troy answered - asked if this was Heavenly Air - he stated is used to be - I guess Heavenly Air sold their business to Thor in No. LV. Anyway talked to Troy, and then emailed him at Troy@thorinlv.com on Sat. 3/18 to confirm an apptmt on Tues, 3/21 at 4:30pm for a/c check. Well someone from Thor called on SAT at 6:20 PM wanting to see if he could do our a/c now because he was in the area. Are u kidding me - it is Sat. night - the appmt was clearly set for Tues - March Madness is on - my college of Iowa St was going to be playing in a few minutes - we were having friends over - no way - I apologized it just was not convenient, and had to stay with the Tues apptment. Well, last night - Tues - comes to be 4:45 - no one from Thor - called and talked to Troy, he was going to finish something he was involved in, and call us right back - it is now 11:30 AM on Wed - and have heard nothing from this company. When it comes to a/c I would definitely pass on this company.
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