So this was my first and probably only time that I will be staying at a Aloft hotel chain.....
The hotel concept is based on competing with the entry level Motel 6 and lower end Best Westerns... But with a nice chic/edgy decor that is geared toward the younger crowd..college age or very young professionals..
Not a bad concept but what kills this is the lack of lack of a proper checks and balances in the housekeeping/ maintenance department.
I stayed at two different locations this past week....the Tempe one and the Airport Aloft. Both had issues with room cleanliness, not necessarily the maids fault as some issues were room damage that should of been fixed by management.
List of pros:
Free wifi
Free pool table in lobby
free water bottles and coffee in room
Decor was nice and appealing
Good happy hour from 5-7...$2 drafts
Cons:
Both locations had stained carpets in room
Pillows are really small almost travel size
Rooms are on the small side
All three rooms and both locations had damaged walls from the desk chair
Very little storage room
Comforters in two rooms were stained ...lack of a cover on the comforters means they have to wash the entire thing after each guest....which I highly doubt they do
And the coupe de grace was a red stain on the bed sheets of king bed at the Tempe location..about the size of nickel and the 2nd stain the size of a 3 quarters put together in a triangle shape.
There was a group of us and one reservation was lost so two of us stayed one night at Airport location while the rest stayed at Tempe location. Overall all 3 rooms had similar issues at two different locations so either is. Chain issue or a Phoenix issue....
This location gets 2 instead of one only cuz of friendly check out lady on our way out....and we had limited interaction with staff