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  • Doug Howe the store manager was beyond helpful. I went into the store because of an issue I had with the warranty company saying they were not going to honor the warranty we purchased. (Even tho we were within the time/years that we should have not had a single issue with getting the tear in the fabric of our couch fixed). Doug listened to my concerns and understood why I was so upset. He was able to talk with warranty company and get my couch situation resolved. His customer service was excellent and he was very professional! I would recommend the store, the staff at the store, and shopping there. We have very nice furniture from there. The downfall with Value City is the warranty company/staff.
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