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| - Don't go! Ok where do I begin? Valentine's weekend with 4 other couples. They stay here every year and have had nothing but great experiences until THIS YEAR! We arrived, I had booked and paid for our trip on AMEX travel, prepaid for all nights (stupid) and because of AMEX plat. guaranteed a room upgrade on check in. They said, they don't honor that and all the rooms are the same. You get what you get. Mt husband had prearranged a room assignment because he sent me roses and wanted them in the room when we arrived (aww) he had the room number and everything after calling and arranging. Separately, I had had two packages sent to the hotel and arranged for them to be delivered to the room as a surprise for him. Both perishable and for Valentine's day!! Point 1.. Chocolate dipped strawberries and a dozen roses. OK. We checked in and when my husband noticed the room we were given keys for was not the room they gave him the preassignment for, he asked if she had notes in our file. She said yes, all was taken care of but the room number was different. So our room on the 30th floor with a view he arranged turned into a room over the extractor fans of the kitchen where we smelled food frying day and night overlooking a construction sight on the 22nd floor. OK back to My packages. I quietly asked the front desk attendant if two other packages had been attached to our reservation and she looked and looked in the computer and said no. Samantha said the package department was now gone for the day (VALENTINE'S DAY!!!) but, she would look into it and call us in our room in a few minutes. She would see if someone could find them and get them to us.
Up to our dirty stinky room. My roses from him were there. Aww. We unpacked, changed and waited. We had dinner with our friends at 7 so we called down, it had been over an hour and no call from Samantha. Oh, they say, Samantha had gone to lunch. Sorry. We asked to speak to a manager and they said the manager was also at lunch. We said we were going out, please have someone leave a message.
Gone all evening of Valentine's evening, get back to the room, no message, no flowers or strawberries. Called down, guess what....Samantha had gone home for the day. EFFF. We went to bed. We woke up in the morning to a blinking light on the phone. The message said the roses had been delivered earlier in the day. (they were talking about my roses that he sent to ME) I called and it took the whole day to track the packages and the Manager himself had signed for the packages and kept them on his desk and gone home. My husband got rotten strawberries and wilted roses the evening AFTER Valentine's day. $300.00 worth of goods. The hotel didn't care one bit.
The Bouchon restaurant the service is SLOOOOOWWWWWW!!! 3 hours for coffee yogurt and bread with butter and jam. 2 hours for dinner with our friends before a show and we told them we had a show, the entrees came out one at a time. most people were finished eating by the time the last guests got their meal. We were nearly late for the show. We came back and went to the Grand Luxe Café for dessert. OMG!!!! The marble floors were sooooooo greasy, that even with rubber soles on my shoes, it was like ice skating into the restaurant. The ENTIRE floor was disgusting!!! We sat down and ordered desserts. 1.5 hours of torture waiting for a biscuit to bake for my strawberry shortcake. everyone was finished with dessert, coffee, tea, and still waiting, our waitress, was avoiding having to talk to us, so one of my friends went to talk to someone. When he asked why it takes so long for one dessert, no one offered a replacement, or told us of a delay until everyone had been served and were eating for a while, he was told to be quiet and go sit down. When he got upset at being talked to like that they treated to call the police and told him to leave. OUT OF CONTROL!!
Bottom Line, It's old, run down, falling apart, dirty and the employees are unhappy.
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