Jim came to our home, we gave him the tour and we told him of our concerns when it came to security and our home. He addressed every single one of them and gave his recommendation on what products would work best for our needs. Never was pushy and trying to get us to buy more products, he explained his reasoning behind every product he recommended. Someone was out to install the sytem quickly and install seemed rather quick and easy. The man that comes to install was very nice and when he was done took us on a tour of our new security system so we know exactly how it works. We can control it through the apps on our phone or the main system in the house. The initial set up cost and the monthly payments are the best I have ever found and trust me I researched awhile! The fact Jim is a retired cop as well gives another level of comfort because who would know better then someone who had to deal with break ins on a day to day basis. I highly recommend this company for your security needs!