Not sure why there is so many negative reviews - I was very pleased with the service at this location. I needed a wedding guest dress for an upcoming wedding in Cancun and I've looked everywhere - Nordstroms, Nordstroms rack, Neimans, Windsor, online, you name it I've looked. Today I set an appt and received great, quick service. Found the perfect dress and was able to rush it. The store manager Yari really helped. Overall great experience.