Food is good but they should have a separate place for pick up orders to go. When i made a pick up order the woman on the phone couldnt tell me the total or when my order would be ready, so i arrived about 15 minutes after calling in and the line is all the way to the door! I had to wait in line for like another 15 minuets behind everyone who was waiting to order. I get home (i live about 3 minutes away) and my burger is cold! I called in to speak to a manager and i was told she wasnt there. Bs. their workers are ALWAYS rude, for the years ive been coming here. Its disappointing the poor customer service people receive because it really is a nice little spot but it makes you not want to give them your service