This is the 2nd time this location has messed up my order. Both times I ordered a carna asada burrito with no pico. I ordered through the phone for pick up and the lady on the phone confirmed both times the no pico part of the order. Both times, I pick up during my lunch break, come back to work, open it up and theres pico. I called withint 6-7 mins from pick up. Spoke to a lady who stated she must have given me the wrong burrito. I informed her I was unable to get this since it has pico in it. She said that she will put my name in the book for a free burrito and she asked when would I be coming in. I told her I will come call back on my 15 min break and come by and pick it up. I call back an hour and a half later, spoke to another lady who stated that the lady already left and my name is not in the book. She also stated nobody called the store an hour and a half. So now I'm being called a liar. I asked for a manager. she said its just her and the cook and I can talk to the cook if I want. hrmm really? I asked if she could call the other employee regarding this, she states she doesn't have her number. I asked about the GM, she doesn't have his number either. I asked when will the GM, Jose, be in? She said IDK. I told her she can look at the schedule and tell me. Took her about 5 mins to look and come back and say tomorrow night. Wow thanks! So not only did I pay for a burrito I could not eat, but I also I have no time left to go get other food, so now I will be hungry until I get off work.Thanks Robertos!