I received a bill for $28 in the mail from them and I couldn't figure out why... I *thought* I'd paid for my filling in full on my first visit and my cleaning at my second visit was supposed to be free because of my insurance, so why was I getting a bill for $28??
I called and reached Cheryl at the front desk. I explained to her that I got a bill and I wasn't sure why and within seconds she had pulled up my account history, it turns out that I overpaid for my filling and I had actually received a credit memo, not a bill! :)
She said she was gonna have them generate a check and send it to me right away. How awesome is that?
These guys really are the best at customer service!