READ before you waste your time and money. These people will claim they have fixed your appliance and make it worse, costing more money for them to now fix the "new problem." Sometimes they will come back and do a free service call, but that's only after you have just paid for an unsuccessful service and complain. Annette ( I think she is the main receptionist) can be very rude and unprofessional at times. I would say about 50% of the time. I will never waste my time and money with frost appliance. I'm sure there are much more reputable and honest appliance companies out there.