I loved them and everything was great until I went on Vacation Hold for 3 months while avoiding the summer heat. I have a 2 year "Guaranteed Price Contract" for America's Top 200 plus Tennis Channel and Local Channels. Monthly was $65. Good deal and that is why I went for it. I asked them at the time of installation about Vacation Hold and was advised that my 2 year contract would be extended by the length of the Vacation Hold. No Problem. There was no other advice forthcoming.
Well I am back from Vacation Hold and discover my new monthly price is $85 because I lost all "benefits and discounts" due to Vacation Hold. I was never advised and my 2 year obligation still exists. I have 16 months to go on my contract at an additional $20/month or $320 more than I anticipated. In other words, I would have been well advised NOT to go on vacation hold which would have cost me $180. Total savings to me of $140 over the length of the contract.
How did they get me from $65 to $85. Removed a monthly $5 discount, added $10 for local channels which were free and increased the price of the Top 200 by $5. (minor rounding here)