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| - *sigh* I really have never, in any city I have ever lived in or been to, encountered such a terrible, terrible taxi company.
The first time I reserved a taxi (online, btw, for a ride from Heinz Lofts to the EQT Plaza building) the driver showed up pretty much on time and was super courteous. Chatted with me about Pittsburgh vs Philadelphia, a funny convo, since I just moved up here a few weeks prior. He gave me his card to call him direct and, boy, do I wish I would have kept it.
The next time I tried to get a taxi for the same route: Heinz to EQT. I reserved it 3 or so hours ahead of time. I was sitting out front about 10 minutes before I had scheduled it to arrive. Literally 5 minutes before that time I receive a text then an automated call saying that my cab had not been dispatched. O-k, I wasn't in a hurry to get anywhere so it didn't bother me. 10-15 minutes after the time the cab was supposed to arrive I receive a call from the dispatcher saying all the taxis were tied up and that there weren't any in the downtown area. None? None??? In one of the busiest areas of town, you're telling me there's absolutely NO taxis? That didn't make any sense to me so I just cancelled and fortunately managed to find another way downtown (i.e., called my boyfriend).
The third time I tried to use them I scheduled a taxi the day before to take me the same route again. Got the same text and automated phone call about no one being dispatched, but this time no one actually called and when I tried I couldn't get through. 45 minutes later a dispatcher calls and asks if I'm still waiting. Um ... I will say that she was incredibly nice and apologetic, but once again it was sort of like, what if I this was an important date that I needed to be on time for?
The fourth and final time I used Yellow Cab (yes, I do the "three strikes" rule) I scheduled for my boyfriend and me to be picked up at Heinz (duh) to be taken to the casino. This was a Friday night so I scheduled a taxi earlier that morning, hours ahead of time. No one ever showed, no one ever called, just got that stupid text, not even an automated phone call this time. As we walked, yes walked, to the casino, I called Yellow Cab and actually managed to get someone the first time. She could not have been ruder. I asked her if she had an idea of where our cab was. She told me no, that type of technology doesn't exist. Clearly someone hadn't heard of GPS. What made me really mad about that was while you are waiting on the line, there is a recording that plays that talks about the GPS in every Yellow Cab car that allows the dispatchers to know exactly where the drivers are at any given time! How's that for utterly insane?!?
Do NOT waste your time calling them, unless you need a ride from one of the hotels or the airport, as that is the only times I have heard of them consistently being available (surprise, surprise - get the out-of-towners).
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