Michael was amazing. My wife has a demanding job, she works from home and depends on her iPhone. She dropped it and we were both convinced the glass cover and more was broken. Michael checked and while it looked bad, it was just the glass cover. He put a new cover on that I had, charged me $30, which is fair, and he left. This is the only way to go! I called them at 1:40 PM and by about 4 PM, he was here, fixed it, end of story. Highly recommend.