I used to have confidence and stand behind Monitronics. Now I must speak out about their empty promises, bait and switch and plain outright poor business practices and customer service. I have had Monitronics for 11 years and have never been treated so poorly by any one business. They do not deliver what they have promised on the phone. In a recent conversation I have had one person to promise something then he transfers me for the 5 th time of what was by the end of my overall phone call an hour and a half wait only to be told by the other person that no we will not do that. Clearly the left hand doesn't know what the right hand is doing. Customer service is void in this company. Stay away from Monitronics unless you want to do business with a company that has the worst customer service on record.