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  • I would never recommend Genes Locksmith to anyone. I recently needed to special order a 10" lock, they quoted me $177. I gladly gave them asking price. Not only did it not come in on time, but it was missing parts. We contacted them, they apologized and admitted they made an error and would get the right parts right away. When they contacted us they said that there was a discrepancy in the price, and we would discuss it when we pick up. I went there today to pick up lock. The clerk brought the lock and asked for another $97! I'm like really? You guys messed up, I'm already out $75 to my handyman for your mess up, and now you are asking for another $97? The clerk told me he could give me a 10 percent discount 9.70 off for my inconvenience! I offered a solution to their problem, of them including installation and not charging me additional money, As It wasn't my fault that they made a mistake. He said they couldn't do that, so I asked for a refund. In the meantime I went back to Lowe's and special ordered the proper size lock for $140. As a business owner and landlord I could give them so much more business! I explained that to them, they preferred to refund my money. BTW, they are under new ownership. They just kept the name as Gene had a good reputation.
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