I have always been a fan of Old Navy. Good prices and good quality. I went to the store to buy shoes for my daughter. The store was packed but I decided to wait it out since I had already parked and gone in (it was 111* degrees outside). When I entered the store, they handed me a $5 off $35 purchase. I had gotten everything I needed and waited in line for over a half hour. When I was being rung up one of my items rang up for 20 dollars and it had been on the 9.97 'sale' rack. I brought it up with the cashier and she told me they could do a 'sign' price check. By the looks of everything that would have taken a long time, so I told her to remove it from the purchase total and she kindly did. Unfortunately without the purchase of the item, I was 2 dollars short on using he $5 off coupon so I figured I would purchase a couple flip flops (again they were $1). The cashier suspended my purchase and I had to go get the new items. So I went and grabbed two pair of flip flops and returned to the cashier, she had already taken a new customer so I waited for her to finish up. They had issues with the register and the purchase took longer than normal... and it was finally my turn. She added the additional flip flops to my purchase and rang me up for the rest of my purchase. But of course when she went to apply to coupon it wouldn't take it because Now there was a clearance item in my purchase and coupons can't be used. How the heck I bought something on clearance - I HAVE NO IDEA! I did not take any items off a clearance rack. The cashier asked me if that was 'ok' - I ended up paying for my purchase without the coupon and the flip flops were $2 when I looked at my receipt. What a joke.
Not sure how this is even possible but maybe the store should have a manager near the registers if they are going to be this busy... or at least have items placed on the correct racks so this issue doesn't happen after waiting in line for an hour!!!!!