I would give 5 stars BUT I had to come back within a week because my SNS full set starting coming off- not the polish, the (fake) nail. That's the only 'bad' thing I have to say. The best thing is they have an SNS guarantee so that made me a happy customer. I returned to get another full set- no charge because of the guarantee- and still wonderful work. I did see another lady and chose to get gel instead of SNS. I really appreciate the front desk staff for being real and offering amazing customer service. My nail lady is Nancy, I'll be making sure to get my fill from her and my pedicure lady is Tanya. My second time with Tanya and wonderful service. So happy to say I have a nail place and nail ladies I will return to and also recommend. Oh best of all- chemical free and the tools- clean and fresh out of the package.