I love the shoes! I hated the store in The Palazzo. Since I was staying at the hotel, I went back twice to give the salespeople a chance, first time late at night and the second during early afternoon. I was never greeted by both shifts, not once. And both times I was wearing my Very Prive. I'm never giving this store the commission they will make and rather shop at high end retail stores like Nordstrom, Saks, or Neiman or directly at the Louboutin at Southcoast Plaza in California.