Been here a couple times, never by choice.
I can't really knock the service too badly as they don't seem any better or worse than any other chain on a busy night, but the food is just not very good. It's also pretty expensive for what you get. I always leave feeling like I would have been better off going somewhere else and either paying less for the same kind of food, or paying the same for way better food. I avoid this restaurant at all costs.