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  • this is our first vet visit since moving here to gilbert, az. right off the bat, i noticed that the front wait area, although small, was empty, quiet, clean and nice smelling (esp for a vet clinic!!!) the front desk staff were very nice, friendly and accommodating. i had to take our huge black lab in along with my two young sons (5 and 3). instead of having us wait in the front, the staff ushered us to a private exam room that was huge, VERY clean and nicely decorated with a barn theme. that made it easier to complete the forms bec my sons can roam around safely without disturbing other patients/owners. the staff then returned with 3 bottles of water for me and the boys...AND two bagged snacks for them! how thoughtful was that?!? we didn't wait long to be seen...a nurse came in for a pre-exam. she was friendly and professional. the vet came in- dr. jaffey. she was great- friendly, warm and appeared to be thorough. took her time to explain what might be going on with our pet. the exam along with the lab tests and meds prescribed were not cheap...but she explained the costs in detail and did not push for us to do something we weren't comfortable doing. the following day, a nurse from the clinic called to follow-up on our pet. and then a day later, dr. jaffey herself called to explain the lab results.
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