Newer customer to Sprouts. I like their selection of supplements. Have found some of their produce goes bad in a day.
I first should say I work now in Customer Service and have worked in retail long ago. I have been trained to remain calm and courteous. Here's today's story.
My experience at Sprouts.
Bought a small scoop of milk chocolate almond bark.
Headed to the register.
Cashier holds up the bag... Impatiently blurts out. "What is this?"
I reply " milk chocolate & almonds."
She:" whats the number.?"
"Number?"
"Yes ", she retorts impatiently again. "The BIN number."
Me: " oh sorry I don't know. Didn't notice. But the price is $6.79 a pound."
She: " That doesn't help me. As she pulls the bag off the scale.
She pulls out a product code list.
She searches it.
" It's not on here.
And it can't be with Almonds"
Me: "ok sorry, I thought it was almonds maybe I'm wrong. What is it then?"
She:" I don't know but not almonds and milk chocolate" holding up the bag, squinting and scrutinizing the contents.
Me: "Ok well, whatever it is it was $6.79 a pound."
Her: " I need the number! Where were they?"
Me: now getting annoyed. ' in a bin in the candy section right over there where one of your employees is restocking."
Her: now very annoyed,
" I know its in a bin in the candy section but which number?"
Me: again, " sorry I didn't notice the bins are numbered.!!!"
Her: " well they are! Now I'll have to go find out where and what these are!"
She huffs off down the aisle.
Comes back flustered.
Enters a number in the register.
Me: " So what are they?"
Her: " I got the number."she says.
Me: " yes, but what kind of nuts are in the milk chocolate."
Her: very abruptly:
" They are Almonds!"
Me: "Oh, good,that's what I wanted."
Price on these?only $1.67. I only took a very small scoop.
Never again.
After all that courteous customer service...