Really bummed.. I love Dr. Adams and have been going to her for years. But had to cancel an appointment today because they got a new billing company who I was told "uncovered" a large balance due that had accumulated some time ago. With no documentation or explanation of the charges, I was told I'd have to at least pay half or I could not be seen. Mind you this phone call came just hours before my scheduled appointment. I could not get in touch with the new billing company after leaving two voice messages. Being that I was not comfortable paying this surprise balance without some kind of verification that it is legitimate, I had no choice but to cancel. I've always had insurance which makes me all the more confused about how this could have happened. But what it boils down to is incompetence on the part of the previous billing company, for which I was penalized. It's unfortunate. Dr. Adams is a great doctor, very knowledgeable and personable. This review is not an indictment on her, but because of this I feel the need to find a new doctor.