Let me say this was the best experience a first time shooter could have had. The service was quick and efficient not to mention very friendly.
They have this down to a science,
1. Choose your package
2. Sign in
3. Receive ammunition and pay
4. Wait in line
5. Gear up and go!
Since it was my first time I was very nervous and the instructor was so polite and patient with my lack of skills. He was very professional and what was so great was that he didn't just have me shoot the gun but really instructed me on how I should be doing it. I felt completely comfortable which is shocking because you are in a room with guns going off left and right!
Also I got to take a shirt home from the wall of shirts. I picked a small and when I returned to San Diego I saw that it was misplaced and the size was really a XXL. I emailed the shop and they offered to send me a new shirt!! That is by far the best customer service I have had anywhere.