rev:text
| - This has to be the worst run Tropical Smoothie Cafe I have ever visited. The problems are numerous:
1. Tropical Smoothie offers a discount to senior citizens. According to an employee that I asked after not receiving the discount, the owner of this franchise has instructed his employees to not offer the discount unless the senior patron remembers to asks for it. This location is situated adjacent to a senior (age 55 and up) community. Since senior citizens are not known for their good memories, this owner's policy amounts to the systematic cheating of his elderly customers and neighbors.
2. According to its web site, Tropical Smoothie offers free wireless internet to its customers. The owner of this franchise has encrypted his wireless network and does not tell his employees the password. If you dine at this location and ask for the password, you will be told "I don't know".
3. This location is always understaffed. I have never seen more than one employee working there. Waits of 20 minutes or more are not unusual, especially around lunch time. I have even stood at the counter for over 10 minutes before my presence was even acknowledged.
4. According to the menu, the purchase of both a food item and a smoothie is supposed to be accompanied by a side such as chips, a fruit cup or a piece of fruit. More half the times I have gone to this location, the lone employee has not offered the side. The last two times I ordered the fruit cup, it came in a tiny cup that was only half full. I have not asked whether the owner has instructed his employees to withhold the side unless the senior patron remembers to ask for it.
5. At least half the times I have been there recently, they have not had the ingredients needed to make the food item that I wanted to order.
The cost of a food item plus a smoothie exceeds the cost of most of the local buffets in this area. I have continued to patronize this restaurant because I like the food, and have hoped that the poor management might eventually improve. But now I have reached my limit and have had enough of this owner's greed. I will be dining elsewhere in the future. Furthermore, I have no use for anyone who cheats senior citizens.
|