I really should be giving 1 star due to the massive migraine I have from no sleep. Literally. No. Sleep. Our room AC unit was not working, it was hot in the room and when we tried to turn on the AC it would make such loud noises and vibrate. We called the front desk and the man who answered was very rude and offered no assistance. He stated the hotel was booked and didn't send maintenance, only advised us to turn the fan on which was the same as the AC. Loud, vibrating and still hot. Not to mention dust particles coming from the unit which added to us being unable to breathe through our noses, making matters worse. After being up all night, we finally managed to speak to a supervisor upon checkout who offered to mail us a certificate for a free nights stay. I'll update if we get it or not.