The bo tai slices are a little weird here. Not quite what I'm used to. Maybe it's from a different cut of beef? It wasn't solid, and more...stringy. Of course it was served rare, which is normal, but I think the clumps of beef I got made it hard for the soup to cook through to the centre of the chunks.
My main complaint was the bug-eaten basil leaves I got. I know that not everyone eats the basil, but as the proprietor, I don't think the risk in customer dissatisfaction is worth the 2 cents you'll save on the basil leaves. I asked for a fresh stem, and I got one, but by then, I was hesitant about the quality of everything else they were serving. How about the bean sprouts? Did they even wash them?
I don't really judge the service in places like this. As long as I get the food, I'm satisfied.
Go up to the register to pay your bill. I wish they'd tell me these things before having to wait too long at my table.