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| - Let's talk kids, about customer service and sympathy, shall we? So, I placed a to go order today with this location. I've done it in the past with no issues. Food is well prepared, service is nice enough, pretty good for a large chain eatery. Oh, but that was until today my friends. See, I accidentally forgot to delay the order at checkout (totally my mistake, I own my errors). I caught it 5 min later and called as soon as I caught it which ended up being 6 min after hitting the order button. I thought I caught it in a reasonable amount of time, considering it was supposed to be done and ready at 438pm. The first guy I talked to took up about 3 min just to check on my order to see if it could be stopped, concluding it was all currently being made. So, I was on the line for it. I asked him if there was anything they could do, since my husband was getting the food and he's off at 5. He said he'd ask the manager. A min later the manager comes on and after explaining that I made a little mistake and that I thought I had called in a reasonable amount of time he proceeded to essentially shame me for my error. He proceeded to tell me my food was done already ( about 10 min after ordering and about 15 min before the original pick up time. So I'm guessing my food would have been sitting out for 15 min, great). And that now he's have to just throw it away. He told me 3 times he was going to have to throw away the food. Are you kidding me. First of all, don't, that's a waste. I'm sure you guys can find someone to give it to. There are more than a few hungry people out there. Not to mention, I worked in the food service industry, and I know staff tend to take it home. Also being that I worked in the industry, all be it that it was a fine dining establishment, but you don't shame your customer for a very simple mistake. You do what you have to do, and you make it happen. Look, I wasn't asking for the World, and I wasn't blaming anyone but me for my error. However, I caught it quickly, and tried to correct it. In the future, this establishment's staff should consider that mistakes happen, and a little bit of understanding can go a long way. And again, I'd like to point out that my food tgat was supposedly done, would have been just sitting out for 15 min, which is also really quite terrible. You get 2 stars since you "remade" my order. So, uh, thanks?
**Update- it is the next day and my family has food poisoning. How do I know it was Chilis? Well, none of us ate the same food in the last few days, except Chilis. WE ARE NEVER COMING HERE AGAIN. **
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