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  • I found lucky me pet care on Yelp and after reading there wonderful reviews I'd thought I'd give them a shot. I met with the owner two days before services were to start and she's seemed very kind and knowledgeable. My reason for giving only two stars is because I specifically requested for a text or a call when someone arrives to the house to care for my dogs. Our flight was at 5am Friday morning and pet care services were suppose to start Friday afternoon. We received no call, text or email verifying our pups were taken care of. I emailed, left a voicemail, and texted the owner who I met with a couple days before and she did not return any of my messages until it was time to pay and that was only regarding my second email about the payment break down. Instead, another guy texted me (whom I've never spoken too) Saturday morning stating my dogs have been taking care of and that they usually only send pictures once a day. Well If that's true, why wasn't I notified on Friday that someone had stopped by, I had to wait the next morning around 11 to make sure they were okay. Worst part of my trip was worrying if my dogs were okay. I don't think it's fair to pay for a day where I'm not sure if they were even here or not Friday night. There's really no way of knowing forsure because they send you pictures as a verification but many pictures can be taken at once and send to you periodically throughout there stay. The last thing I would point out is during the one on one meeting before services begin, your meeting with the manager, NOT the person who will be staying in your home (which I was also uncomfortable with because I wanted to know who would be occupying my home while I'm away). I don't think I'll be recommending this company or using them again.
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