I can only talk to the merchandise store because I did not eat here. (I have been to HRCs at other locations and the food is normally the same and very consistently good.) the merchandise store was very nice and clean. The people working there were very helpful and friendly. They helped me find what I was looking for and even made some additional recommendations. I might be biased because I normally try to hit any Hard Rock Cafe that I cane find to collect my guitar pins, but they all seem to have such a fun and active vibe. I highly recommend stopping in if you are in Las Vegas.