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| - So I was really excited to be ordering new blinds. In March, we made an appointment with Bugsy's Blinds and placed an order for 5 blinds, 4 white and one small brown one for my kitchen, to match my cabinets and I cook a lot, so thought for that room they would stay cleaner looking. The sales person told me, there would be a different manufacturer for the brown one than the rest of the white blinds. He said the only different was the price. I placed my order and paid. Blinds came in and were installed, on or about Saturday April 8th. After they were installed, while the installers were still there, we checked all the blinds. The white ones were FINE, but NOT the brown one in the kitchen. It did not pull up and down correctly, it was all lopsided. The installers then started cutting the cords to try to fix it. I then asked why there was a gap at the bottom, and the bottom slat did not move? They said I would have to contact the office. I did write on the some of the paperwork they took back, that I was not happy with the quality of the brown blind only. I tried to call on that same Saturday, but was not able to reach anyone. I sent an email on the contact page of their website. No response. I then left a Facebook message to try to reach again. Finally got a response there. April 12, I received an email back advising that the blinds from that manufacturer of the brown blind, just makes them that way, bottom slat does not move. This appears to be what causes the gap? Then she advised she re-ordered me the same blind with the non-moving bottom slat and gap. I was surprised no one ever asked me what I wanted or, discussed with me first? I emailed back and asked if it was possible to get the same manufacturer as the white blinds, which again were fine, and what would the price difference be for me to change? I was told I can not change the manufacturer to the other one with that has normal slats, because it was their policy and I signed a contract for that blind and that blind only. From that point on, the answer to any question I had was that it was their policy, and I signed a contract. The replacement blind with the same issues was delivered, as I agreed to try to see if gap was smaller. Geez, that blind was worse, in addition, it made a scraping/grinding sound when it was pulled up, in addition to the pulls longer than my window, and lopsided too! Told them to just put back the other one. Again wrote on the paperwork that the quality of this blind was not acceptable to me. I spoke with Diana most of the time who was very robotic with her responses, and did not seem to care. At this point I am thinking, wow, kind of like, is this really happening over a customer that just purchase blinds for all her windows, and I am going back and forth over this one darn brown blind, with a gap and bottom slat that does not move, that maybe cost $69? (Not quite sure on the price as it was not broken down on the paperwork I received)
At that point I asked to speak with someone else besides Diana, and got a call from Rafael, the manager on May 10th. I explained everything to him, and he actually did listen. He apologized. I felt better at that point as at least, if nothing else, someone was listening to my concerns. I was hopeful to get this issue with the brown blind resolved, it was the principle of the thing at this point, as the amount of money either way for the blind is minimal. I said I would pay the difference for a different manufacturer. He said he would look in into it and call me back. I got a message on May 17th, that I could have a white blind instead of the brown, but there would be a cost to me of $55 and I would have to return the brown blind, that I paid for too? I called back and left a message for Rafael. No return call. About a week later, I left another message. June 1st called and spoke with Diana, which was a mistake, condescending again. Finally, exasperated, and frustrated I left message for a 3rd time for Rafael.
So now it is June and I have been dealing with this since March. I wrote a Yelp review last week, I then finally received a message from Rafael. My first Yelp review was removed because it did not have enough information, so I am correcting that now.
Yes, I still have that darn brown blind! My customer experience with Bugsy's Blinds was very frustrating and I would not recommend.
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