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| - We had a birthday dinner tonight , a group of 20 , ambience was great but service was bad , we waited about 30mins for drinks, I had to walk up to the bar and order my own drink, like seriously , twice I had to walk to the bar , even though we had 2 servers handling our table. You might think , ya it was a large group , no that wasn't the case , some of got our drInks and others didn't .As for food , it took about 45mins to come out , after our drinks, there wasn't even bread or samples provided while we waited for our food , so here we are seating with half empty drinks, and no water served , no complimentary apps while we waited . So close to 2 hours when we finally got our food . They weren't anywhere close to capacity , they had a lot of empty tables. When I spoke to the manager Denis , she said they were short staffed and had difficulty managing the capacity, they had 2 large groups , and about 4 tables ......not even half full ...problem I had was that the manager new we weren't happy cause I over heard a conversation between the manager and server about our table weren't happy , they did nothing , not even walk over and check in with us , only after the bill came and we paid did the manager pop up .....she acted as if she didn't know wat was happening , come on people you the manager and you knew or drinks and food took long to come out .....we didn't even finish our food , we just packed up and left like the table next to us did when we we seating , totally bad customer service at this resturant ......long review , but I thought It was necessary to share our experience , I hope all 15 of my friends post their review , and we won't be going back there, hope they improve their approach and service cause they didn't Even come close to Mcdonalds customer service amd we now how bad that's is .....
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