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  • I came to the Sugar Factory on a Monday afternoon with my boyfriend. We were offered a 2 for 1 "goblet" drink offer which was pretty inviting. After receiving our menus we were given enough time to watch an episode of Joel Osteen before our server came back to ask for our orders. We didn't receive any silverware or napkins once our Mac and cheese balls appetizer arrived, so we used our hands and licked our fingers to stay sanitary and ensure we could use our hands for hunting better food at a later time. We ordered the charcuterie platter and when the food runner brought it out he spilt all the pickles on my leg, and the container fell to the floor. My boyfriend and I were like, "it's cool...things happen." As he went to go scavenge for more pickles I noticed we did not receive bread with our meat platter. When we asked for the bread, the food runner looked confused and out of place. .... (how can you eat paté by itself or meats and mustard w/o any bread. It's like ordering a pizza with no dough.). We were polite upon asking for our bread as it clearly states it is included on the menu. I usually wouldn't write a 1 star review of this caliber as I see them being a decent warning, yet a waste of time. However, I wouldn't want anybody wasting their time at this establishment.
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