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| - Wanted to try this place out because I've heard people at work talk about going to the Via de Ventura location for lunch.
First off, once we seated ourselves, the waitress came over. My husband asked about the beers on tap. They had many kegs to choice from. She was clueless and didn't know what they had, so he asked her for a beer list. She said they didn't have one. Okay, then he asked for a Stella. She went to get it, then came back and said sorry we don't have that. Heineken? Only in bottles. The only beer she knew for sure they had was Dos Equis, Coors Light, Ultra etc. And she was not even one bit polite. She made me feel like we were inconveniencing her.
Then we order Fish & Chips with a side of salad. About a half hour later, the food was brought out. We received Salad & Fish, no chips. I thought it was strange so I asked the waitress about the 'Fish & Chips' we ordered with the side salad.
She said that is what we ordered, she said no, you ordered the Fish & Chips with side salad. I'm like yes, I know, where are the potatoes? She said that the side we ordered was the salad, so we didn't get fries. She got really snippy with us.
Less than 1 minute later, some guy comes out with an attitude and asks us if something is wrong. I assume he was the Person-In-Charge so I tell him that we didn't get what we ordered. I explained it the same way i explained it to the waitress. I added to him that they shouldn't advertise Fish & Chips if that is not what the customers get. You need to change it to Fish & A Side. He condescendingly said Well that doesn't roll off the tongue too well. I said but then it would be more accurate. He continued to argue with me, getting louder. I gave up. I realized that I would not get any where when the PIC is arguing with me.
I should have read all the reviews before we went here. I feel like we wasted $36 on a crappy meal & some really bad service. I might have decided to return, and chalk up our visit as just bad food. But when you go into a place to eat and the staff are arrogant a-holes, who would return?
mediocre service + bad attitude = Buh bye!
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