Honestly, my experience here was very different from the other reviews. Maybe it depends on whom, specifically, you deal with? Maybe it's time for somebody to move along to their next adventure? I picked up my CPAP device from Ashley and Donna and both were REALLY nice, welcoming and professional. I've been to other medical device suppliers in the past and was disappointed. They usually feel like a slapped-together, fly by night operations where no one really has any idea what they're doing, so they're just faking it. No at all like that here. It's a clean, professional facility and everyone I dealt with was very accommodating. So, without dismissing the validity of other reviews I have to say that my experience here was, thankfully, very good and I DO wholeheartedly recommend AA Medical.