Tott's use to be one of my favorite Chinese food restaurants, my co-workers and I would go at least once a week. I went there last night when the owner wasn't working and received the worst customer service I have received in a long time. They messed up my order multiple times and told me I was wrong when I clearly wasn't. They gave me an attitude when I was attempting to be polite and didn't listen to me. Worst of all this was a takeout order and I had to drive there twice and then deal with their rude employees. Even the cook gave me an attitude. I have never received less than perfect customer service when the owner was there, but I am sad to say that me and my co-workers will never return to Tott's again. Best of all, when I got home they did not give me any soy sauce, sweet & sour sauce or pot sticker's sauce which I had asked for extra of each one on both trips... And I had just given them 50 dollars of my business...