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  • I had a bad alternator that needed to be replaced and someone I know recommended Sun Auto Service on Rome Blvd, so not having a better alternative decided to give them a try. I called and spoke to Shiloh and asked for a quote, gave them my make, year, model, engine size, etc and was quoted a total price including labor of $419.00. It was cheaper than another place I got a quote from so I decided to go with them. Took my car in a few days later and was told they would check a couple other things to make sure that it was an alternator. They called me a few hours later and confirmed that my alternator was bad and Shiloh told me the total price would be $650.00. I asked what had changed in a few days to make the price go up and was told that I was given the price for the incorrect alternator by "whoever" I spoke with - apparently Shiloh didn't think I would remember I spoke to him. Obviously I was a bit upset with the change and was told that since I had been expecting a different price they would "meet me in the middle" and it would just be $550.00. Since I would basically have to pay to have my car towed from their shop it was easier/cheaper to just have them do it at the higher price than to take it elsewhere. That was a BIG mistake. While talking about the alternator, Shiloh told me that I had a leak in my water pump and recommended having it replaced. Needless to say that after having been quoted the "incorrect" price once already I wasn't willing to have anything else done and told them to just change the alternator. Got my car back a couple hours later, drove it home and everything seemed fine. I had to drive across town the next day and just so happened to stop somewhere on the way and noticed steam coming from under the hood. I checked my radiator and it was completely empty. I tried filling up the radiator and every drop I put in ending up leaking out. When I started the car up water was literally shooting up from somewhere under the engine. I was 30 miles away from Sun Auto Service and didn't want them to have ANYTHING to do with my car again, so I had the car towed to Quality Star Imports & Domestics. Guess what? NO problem with my water pump at all - so clearly Sun Auto Service either lied or didn't know what they were talking about. My radiator thermostat housing was broken however and needed to be replaced. The mechanic at Quality Star couldn't say for sure whether it was something that broke on its own or not, but the fact that Sun Auto lied to me twice already along with the "coincidence" of the part breaking the day after I took my car to them told me everything I needed to know. I would strongly caution everyone to avoid Sun Auto Service.
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