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  • I've been staying at this hotel for years now. My first time staying here was when it was called PH Towers. I go to vegas about 5-6 times a year. Of those times I stay at the Elara 3-4 times. This last time I stayed will probably keep me from coming back. My friends and I booked three suites for my friends birthday back in August. We stayed Thursday-Sunday. The very first night we had everyone meet up in one room to get ready before we went out. We had hotel security come to our room three different times within a 15 minute time frame.Yeah, we felt unwelcome and like we were being harassed. First, they gave us a piece of paper with the smoking fines and rules on it. Second time, they came and said we needed to call the front desk and tell them whose names were staying in the room. We weren't smoking, however the room next to us was smoking all weekend. The third time they came they told us we had our second noise complaint, and one more and we would be kicked out of the hotel. After that those of us staying in that room went down to the front desk to talk to the night manager, Roger Westin I believe his name was. He was very rude and very unprofessional. We even offered to move rooms because clearly someone in a room next to us thought we were being to loud. He said "no I will not do that." We then asked to talk to his supervisor and he denied us that. We told him we were unhappy and we wanted to talk to someone else. He told us that it would be a waste of time and gave us his card. When I got back home I emailed their corp. to tell them about my experience. After a few emails with them I they told me that the Elara in Vegas wasn't one of their properties and that they would forward on my email to them. Two weeks later still no response so I emailed the other lady back and asked if she could try again because they had still not reached out to me. Finally I had Mark call me and leave a voice mail with me. I have tried to get back with him 4 times now over the past two weeks and still no luck. I am the President of my organization and I wanted to book 25 rooms with them for January for a conference. Needless to say that will not be happening with the past experience I have had, along with poor communication. I have been to vegas twice sense my trip. Both times stayed at the Cosmo. The Cosmopolitan is great hotel and my friends and I have already booked a Bungalow suite for December. If anyone from this hotel reads this my name is Jeff and Mark has my phone number if you would like to talk further on the matter.
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