Terry helped me out in finding the right bike for me. I'm not a serious biker, but needed a bike for an event I signed up for. Seems a little backward, but one has to start somewhere and somehow!
Once it was ordered and delivered to the store, they assembled it, put in a complimentary kickstand and holder/water bottle. They had me ride around so they could adjust the bike to fit me. I bought a bike rack and they even unpacked it and installed it on my car for me.
I've taken it in since the gears weren't shifting smoothly. No problem. Terry took my bike and started working on it while a sales associate helped me get spare tires, a portable pump and bag. Again, they attached the pump and bag with spares to my bike for me.
I feel taken care of whenever I stop in. I must say, the store seems to reflect the same friendly and helpful character of the vegas biking community.