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| - I almost bought a car but cancelled because I was offended by their dishonesty and poor customer service from the Assistant Sales Manager (Vico Ting). They refused to honour an advertised $200 gas card that they advertised everywhere online, claiming that it was only for those who pay full price for the vehicle (everyone knows that almost nobody pays full price when buying a used car because negotiating a mutually agreed upon price is a well known, common part of the process, but they refused to admit this). Nowhere in the ad did it state anything of the sort (all ads read "RECEIVE $200 GAS CARD TODAY!!!"). The manager was strangely stubborn and would rather refuse a customer the $200 gas card, rather then close the day with a $10,000 purchase for a vehicle they have not been able to sell and have had to lower the price on since Sep 2014 (Carproof report was from that date) - a very strange business decision, most would agree, especially since cars depreciate quickly the longer you hang onto them. They also claimed that they made a mistake with the pricing of the vehicle, pricing it $1000 lower by accident on Autotrader and their own website, and kept bringing this up nonstop during negotiations and when arguing about the gas card (if you made a mistake, show good customer service by simply honouring the advertised price as the asking price, especially if you confirm it via email after being asked about it again.. don't bring it up nonstop to make the customer feel guilty). However, I also later saw the same ad with the same "mistake" pricing and gas card claim in other places online as well. During negotiations with the sales rep (Grace Cao, who was mostly okay, but she had to defer decisions to manager), they also tried to charge me about $600 in "admin fees" (not advertised anywhere, or mentioned until the calculator came out) which she tried to slip into the final cost when we began negotiating. I was adamant about not paying this and they finally left it out. I wonder how many other people have been ripped off by this bogus fee without realizing it.
It was only a $200 gas card but to be honest, all of these issues added together and left a bad taste in my mouth. The principle of the whole situation plus the way the manager was handling it is what offended me enough to decide to cancel the deal and take my business elsewhere, even though I had taken the time to travel all the way up to Markham twice during a difficult work week, and had to ask favours of people to get up there (borrowing a car and asking for a ride). I would rather hand my hard earned money over to businesses with integrity. There are many good vehicles for purchase out there for good prices - take your business elsewhere if you don't want this kind of hassle and want to be treated as a valued customer! If you are spending this much money, you should be treated better than this. It just felt extremely stingy that after a customer has agreed to pay $10K for a vehicle, they cannot just graciously offer the $200 gas card that they advertised and decided to argue with me about it at length instead! It started feeling completely illogical and just weird stubbornness after awhile.
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