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  • 16 months ago my wife and I bought a 2007 John Cooper Works Mini Type S from CarMax. It was a very pretty car with great mileage. The sales guy gave us this whole pitch about how the John Cooper Works edition was very rare. This car had low mileage because typically people don't drive these. They collect them. He told us typically this edition costs $1000's more but because they got it at a good deal, they were passing the savings onto us. He told us the John Cooper Works addition could cost an extra $8,000.00. We were only paying slightly more than the base price, because CarMax got it for such a good deal. We bought the car. Fast forward 16 months. I am getting my John Cooper Works edition serviced at Mini Of Tempe. I am talking to the tech about my car. He looks at me stone-cold and says "This isn't a John Cooper works....this is a base type S that someone put a kit on." I argue with him...until he walks me over to how a real John Cooper Works should look on the inside...and how mine looks. Clearly. Mine was not a John Cooper Works. It has all the markings...and a kit to make it look like one....but it's not. I was absolutely mislead at CarMax. I don't have a rare John Cooper Works...I have a base type S they dressed up to make look like one. I called CarMax. They told me to bring my car in. I did. They looked at it and said they aren't perfect...that when people sell them cars they try to verify all the information is correct but sometimes they are wrong. They the purchasing manager shows me on my paperwork where John Cooper Works is listed under "options" not as a "trim." I have got to tell you. I am not a car expert. When the sales guy tells you its a John Cooper Works...and when it has John Cooper works listed on the paper work....regardless of where it is....most people would assume they are telling you....its a John Cooper Works. I certainly did not know someone could buy a kit to make a regular Mini look like a special edition Mini. I did not know CarMax would lie about what the car is. I told the purchasing manager exactly what the sales guy told me and you know what he said "I understand why your mad. I sympathize with you. Unfortunately we can't help you." I said your sales guy lied and he said "Yea. Unfortunately we can't do anything about that." He said it's listed as just an option not a trim...I explained there is no way anyone would know that...and he said "I understand that." Here is what I learned: At CarMax if you think your getting a "really good deal" look into it...chances are you really aren't getting that good of a deal, and whatever you do....don't just trust the sales guys. They will lie to make a sale. Ours certainly did. The other thing that really stuck out is how fast each division of CarMax will try and cover their own butt. It is truly shocking.
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