Made a same day appt, arrived a little early and they seemed to get me right in. The place was packed for a random weeknight at 5pm! Appts aren't necessary, but suggested since they always seem to be busy. They do book appts online! They had a TON of colors, most of which were OPI and I lked that. I hate seeing a bunch of crusty off brand polishes at some salons. yuck! The girl who did my pedicure was very nice. She actually asked me how my day was and what I did for a living and tried to keep a conversation going. You didn't hear chatter among employees in another language that makes you feel uncomfortable. The $25 pedi is your basic pedi with a soak, quick rub, trim and polish. It did the trick for me. I will be trying the $40 pedi which lasts about an hour next time. I was satisfied with my pedi and the girl who did the job. I will be returning :)